These terms describe how Cuckoo handles OEM/ODM inquiries, sample discussions and business communication for home appliance sourcing projects. They are intended to keep early sourcing conversations clear while your team evaluates whether a Cuckoo appliance program fits your target market, budget and schedule.
Information submitted through this website is used to evaluate product fit, target market requirements, packaging needs, sample feasibility and quotation scope. A quotation is not a final purchase agreement until both parties confirm specifications, price, payment terms and delivery schedule in writing. If requested information is incomplete, Cuckoo may provide a preliminary estimate and identify the assumptions that still need confirmation.
Samples, photos, drawings, certification notes and packaging suggestions are provided for evaluation. Final production specifications must be reviewed and approved before any mass production order begins. Buyers should not use sample photos, draft packaging or early technical notes as final public claims until both teams have approved the relevant documentation.
Buyers are responsible for sharing accurate destination market, compliance expectations, brand artwork, forecast volume and intended channel requirements. Missing or inaccurate information may change price, lead time or certification scope. Cuckoo may ask clarifying questions about voltage, plug type, destination country, channel packaging, warning labels or annual forecast before preparing a more reliable offer.
Sample schedules depend on component availability, customization depth, packaging artwork and required testing. Changes requested after sample approval may require a revised timeline or added cost, especially when they affect molds, electronics, safety labels, manuals or carton structure.
Cuckoo provides practical sourcing support and will make reasonable efforts to keep information current, but website content is general and does not replace a signed commercial agreement. Any purchase order, sample invoice, exclusivity discussion, territory arrangement or tooling commitment must be handled through separate written documents approved by authorized representatives.